Contact information

Contact KCB Digital

For questions about a product, order, digital download, refund request, or these policies, email freelance@karsonbailey.com. You can also use the Contact & Download Support page or the chat on our website.

For an existing order, include your order number, the product name, and a short description of the issue. If a file will not open, tell us the file name and the device or app you are using. Please do not send payment card details or passwords.

For common download questions, visit our Download Guide & FAQs. If the chat assistant cannot confirm an answer from the store information, please email us for a human review.