Refund policy

Digital products and refund requests

KCB Digital sells digital products delivered electronically. Because digital access and files cannot be physically returned, we review refund requests case by case. A purchase does not automatically qualify for a refund, and requesting a refund does not guarantee approval.

When to contact us

Please contact us if you were charged more than once for the same order, did not receive access to a purchased file, received a file that is missing or damaged, or believe the product materially differs from its description. We will first work with you to resolve access or file problems where possible.

How to request help or a refund

Email freelance@karsonbailey.com with your order number, product name, and a short description of the issue. For file problems, include the file name and the device or app you are using. Please do not send payment card details or passwords.

Review and outcome

We assess each request based on the order and circumstances. If we approve a refund, it will be issued through the original payment method where available. Your payment provider may take additional time to post it. This policy does not limit any rights you have under applicable consumer law.

For download instructions and troubleshooting, see our Download Guide & FAQs.